( FAQs )

Frequently asked questions

Find quick answers about orders, delivery, products and getting in touch with our team.

Orders & PaymentHow can I check my order?

Open your order confirmation or sign in to your Heritage Malaysia account to view the latest order status.

Orders & PaymentWhat should I do if my payment is pending?

Please do not place a second order. Contact us with your order number so our team can verify the payment.

Orders & PaymentCan I get help with an existing order?

Yes. Contact us on WhatsApp or email hello@heritagemalaysia.com and include your order number so we can help faster.

Products & LocationsHow can I ask about product availability?

Send us a message through the Contact Us page or email hello@heritagemalaysia.com.

Products & LocationsWhere can I find Heritage Malaysia?

Our drinks are available through selected partners, events, vending machines and direct orders. See the Find Us page for current locations.

Getting in TouchI need more help.

Our team is happy to help. Use the Contact Us form and include your order number when relevant.

Getting in TouchHow can I share feedback about a product?

We would love to hear it. Tell us about your experience through the Feedback form.

Getting in TouchHow do I delete my account?

Please follow the steps on our Account Deletion page.

( Still Need Help? )

Can't find what you're looking for?

Our team is happy to help. Send us a message and we will get back to you as soon as we can.